October 2021

Each career also uses different skills, according to real help desk engineer resumes. Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities.

• There are so many paths a technology career can take – and many of them intertwine.
• Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498.
• Traditionally, that meant spending a few years in an IT support role and then being promoted to network administrator and server administrator.
• As mentioned before, artificial intelligence is even starting to play a role in these tools’ capabilities.
• In fact, I mentioned the word “infiltration” which is a word very relevant to the concept of flooding.

Many of these techniques are still used today, but they are now aided by powerful hydraulic modeling and simulation capabilities presented by modern software. In fact, as will soon become apparent, recent advances in artificial intelligence are playing a greater role in engineers’ abilities to prevent floods as well. As you move along in your career, you may start taking on more responsibilities or notice that you’ve taken on a leadership role. Using our career map, a help desk engineer can determine their career goals through the career progression. For example, they could start out with a role such as systems administrator, progress to a title such as information technology manager and then eventually end up with the title information technology director.

Service Desk Engineer Trends

Then, take that knowledge, put a plan into place and take your career to the next level. One of the perks of starting your IT career at the help desk is your exposure to the many pathways technology can take you in your career. Software development is one of those pathways – and while having the hardware expertise may not be a prerequisite, knowing more is always better than not knowing enough. Here’s how you can leverage your experience at the help desk as your transition to software development.

Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. This means that service desk engineers will need to be well-versed in a variety of technologies, including hardware, software, and networking. They will also need to be able to troubleshoot complex problems and provide customer support.

Helpdesk Engineer

The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. Service desk engineers can take advantage of this trend by becoming familiar with the latest technology and how to use it effectively. They can also learn how to use technology to communicate with customers in new ways, such as through social media or chatbots. Engineers looking to prevent flooding first need to understand what a flood in a given area might look like. To do this, they need to leverage powerful hydraulic modeling tools that run calculations regarding overland flow and provide 2D models, mapping out water paths and depths, among many other features.

In fact, CompTIA research reveals interesting breaks from traditional career paths for workers after the help desk. IT certifications like CompTIA A+ and CompTIA Server+ will show employers that you have the expected knowledge and skills to succeed as a data center technician. Having a strong knowledge of hardware and software and troubleshooting was never really par for the course when it comes to managing and analyzing data.

Browse All IT – All Jobs by Salary Level

Adding CompTIA Security+ to your resume shows employers that you can perform these core security functions – and launch your IT security career. CompTIA Linux+ validates the competencies required of an early-career IT pro supporting Linux systems. This credential is the only job-focused Linux certification that covers the foundational skills that hiring managers demand. Placing an emphasis on Linux skills can win you a job as a Linux administrator, systems administrator, network administrator or web administrator. An average information engineer eans a higher salary compared to the average salary of help desk engineers.

In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry. Service desk engineers can utilize this trend by developing skills in customer care and problem solving. They can also work to create a positive image for their company by providing excellent customer service to all customers, not just those who are unhappy. Having this stackable cert shows potential employers you have the skills required to analyze business operations, manage the flow of a workplace and identify customer needs.